Frequently Asked Questions
We’ve answered the most common questions here but if you still need help, send us a message!
Checklists
Everything you need to know about what’s inside the checklist and how it helps you stay in control of your build.
Who can use the checklists?
- 🏠 New Construction Homes (Custom & Production)
- 🏡 Pre-Existing Home Purchases
- 🛠️ Renovations
- 📝 Homeowners planning their build months or years before finding a builder
What will the checklist do?
- Save time and frustration due to miscommunication
- Save money on multiple Change Orders (avg. $300 per change)
- Ensure all your upgrades/features get added to the contract
- Spark unique ideas of upgrades you didn’t even know existed
- Communicate a clear vision to the builder
- Finalize a list of all your upgrades and features
- A list to check off when features/upgrades are completed
When’s the best time to start using the checklist?
The sooner, the better, especially if you’re still in the dreaming and planning stage. Ideally, start before you buy land or lock in your plans. The checklists walks you through every phase (from land search to final walkthrough), so starting early helps you avoid costly mistakes and last-minute changes.
Already mid-build? Read through it ASAP so you can make any important changes before drywall goes up. It’s still helpful after, but it really shines when you use it pre-drywall.
How will I receive the digital checklists?
You’ll get your checklists by email right after checkout. You’ll receive two emails:
- A confirmation email (your receipt)
- Another email with links to download your checklistsIf you don’t see them in a few minutes, check your Spam or Promotions folder. Still can’t find them? Just contact us and we’ll take care of it.
Can I use the checklist for renovations?
Definitely. Most items apply whether you’re building new or remodeling. Just skip the land or foundation sections. Even one missed detail in a reno can cost thousands, this keeps everything organized and mistake-free.
Do you provide digital copies or physical paper checklists?
All checklists are digital, delivered in PDF format. Editable versions (and bundles) also include Word and Excel files. You can view them on your phone, tablet, or computer. A printed hardcopy book is coming late 2025.
Do I get any future updates to the checklists?
Yes. Any updates are automatically emailed to the address you used at checkout. Just make sure you stay subscribed so you don’t miss new versions or added tools.
Do you offer more tools or templates for homeowners?
Yep! From land and finance to blue tape and home theater, Builder Brigade’s got checklists for every phase. You’ll also find ADA and accessibility tools, builder interview templates, and more, all built to save money, avoid mistakes, and keep you in control.
Payment & Support
Find answers about payment methods, billing concerns, and how to reach our team for help.
Is your checkout secure?
Yes! Shopify Payments is used for processing payments on our website. The payment gateway uses encryption technology to protect your information during checkout.
Do you offer 100% satisfaction guarantee?
Yes, if you have any issues with your purchase, contact us and we will reply within 24 hrs to come to a resolution.
How can I get support if I have questions?
Please send us a message via contact page and our team will respond as soon as possible.
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